How to Refund an Online Order

Refund an Online Order

1. Log into the store admin site. (store.company.com/admin)
2. Click Sales / Orders.
   
   
   
   
3. Enter Order Number.  Click Go.
   
   
   
   
4. Click the Order Notes tab.
   
   
   
   
5. Enter the Message to document the reason for refund.  Click Add Order Note.
   
   
6. See message added to Order Notes.  Click the Info tab.
   
   
   
   
7. For a full refund, click the Refund button.
   For a partial refund, click Partial Refund button and enter the amount to be refunded.
   
   
   
   
8. Click OK to confirm refund.
   
   
9. Note the refund is completed.  If tickets need to be voided, click Cancel Order to void all tickets/barcodes on a fully refunded order, if necessary.  For partially refunded orders, you may also void specific ticket product barcodes, if necessary.
   
   
10. Click OK to confirm cancellation.
    
    
11. Order has been successfully refunded and cancelled.