Refund an Online Order
- Log into the store admin site. (store.company.com/admin)
- Click Sales / Orders.
- Enter Order Number. Click Go.
- Click the Order Notes tab.
- Enter the Message to document the reason for refund. Click Add Order Note.
- See message added to Order Notes. Click the Info tab.
- For a full refund, click the Refund button.
For a partial refund, click Partial Refund button and enter the amount to be refunded.
- Click OK to confirm refund.
- Note the refund is completed. If tickets need to be voided, click Cancel Order to void all tickets/barcodes on a fully refunded order, if necessary. For partially refunded orders, you may also void specific ticket product barcodes, if necessary.
- Click OK to confirm cancellation.
- Order has been successfully refunded and cancelled.